Part A (For audio 21-30)
Which problems do they mention? And how
is the solution?
Audio 20:
Audio 21: The instructions for his new
television missing.
Audio 22: She can not find the remote
control for the projector, so she ask to him to send the new one.
Audio 23: Her coffee machines model silver
542 broken so she want order the new one
Audio 24: They can’t delivery any books,
they are sorry for delay
Audio 25: He is complain for his order
because the delivery is late again so she ask when he place his order
Audio 26: His printer doesn’t work, she
told him to return it so she can look at it for him.
Audio 27: Barbara call for Rudolfo but
she is told to hold on so, she gave her number for Rudolfo to calling her back
because it’s urgent
Audio 28: His microwave have no
instruction on the package so he call to Pk electronic to send it for him.
Audio 29: Dennise call for Mark because
the invoice from the table that Mark delivered to Dennise was incorrect
Audio 30: Richard call to Cindy
because he got problem with the part that Cindy send. Richard want the part PV
202 not PB 204 so Cindy told him to return it and Richard will get the new one
Part B (Audio 32)
1.d
2. e
3. b
4. a
5. a
6. e
7. c
8. b
Part
C (audio 34-37)
1. The
next train to Manchester leaves at 4.40
2. Flight
JA 327
3. 8.25
4.
Platform 7
5. 9.30
6.
11.45
7. PA 341
8.
Terminal 1
